Privacy Policy
How we collect, use, and protect your personal information.
Table of Contents
- Information We Collect
- How We Use Your Information
- Information Sharing & Disclosure
- Cookies & Tracking Technologies
- Data Security
- Your Rights
- Third Party Links
- Children's Privacy
- Changes to This Policy
- Contact Us
Welcome to OdishaRide (operated by Odisha Ride Services, VSS Nagar Main Road, Bhubaneswar – 751010). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit odisharide.com or use our tour and travel services.
By using our website or booking our services, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of our services.
Information We Collect
We collect information that you voluntarily provide when you fill out a booking form, call or WhatsApp us, subscribe to our newsletter, or communicate with us via email or social media. The personal information we may collect includes:
- Identity Information: Full name, date of birth, gender
- Contact Information: Phone number, email address, city/address
- Travel Preferences: Destinations, travel dates, group size, budget
- Payment Information: UPI ID or bank transfer details (we do not store card details)
- Technical Data: IP address, browser type, pages visited, time on site
💡 Note: We only collect information necessary to provide our tour and travel services. We do not collect sensitive personal data such as Aadhaar numbers or PAN cards unless strictly required for bookings.
How We Use Your Information
We use the information we collect for the following purposes:
- To process and confirm your tour bookings and enquiries
- To send booking confirmations, itineraries, and travel updates via WhatsApp, SMS, or email
- To provide customer support and respond to your queries
- To send promotional offers, new tour packages, and seasonal travel deals (with your consent)
- To improve our website, services, and customer experience
- To comply with legal obligations under Indian law
- To prevent fraud and ensure the security of our services
Information Sharing & Disclosure
We respect your privacy and do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:
- Service Partners: Hotels, transport providers, and guides — only the information needed to fulfill your booked service
- Legal Requirements: When required by law, court order, or government authority
- Business Protection: To protect the rights, property, or safety of OdishaRide or our customers
🔒 All third-party service partners who receive your data are bound by confidentiality agreements and are not permitted to use your information for any other purpose.
Cookies & Tracking Technologies
Our website uses cookies to enhance your browsing experience. We use the following third-party tools that may place cookies:
- Google Analytics — Website traffic analysis
- Google Ads — Advertising and remarketing
- WhatsApp Chat Widget — Customer communication
- Facebook Pixel — Social media advertising
You can control or disable cookies through your browser settings. However, disabling cookies may affect the functionality of certain parts of our website.
Data Security
We implement appropriate security measures to protect your personal information including SSL encryption (HTTPS), restricted access to personal data, secure storage of customer records, and regular review of our data practices.
⚠️ While we take all reasonable precautions, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but are committed to protecting your data to the best of our ability.
Your Rights
As a user of our services, you have the following rights regarding your personal data:
- Right to Access: Request a copy of the personal information we hold about you
- Right to Correction: Request correction of inaccurate or incomplete information
- Right to Deletion: Request deletion of your personal data (subject to legal obligations)
- Right to Opt-Out: Unsubscribe from marketing communications at any time
- Right to Withdraw Consent: Withdraw your consent for data processing at any time
To exercise any of these rights, contact us at info@odisharide.com or WhatsApp +91 90901 45909. We will respond within 30 days.
Third Party Links
Our website may contain links to third-party websites including Google Maps, Instagram, Facebook, and YouTube. We are not responsible for the privacy practices of these external sites. This Privacy Policy applies solely to information collected by odisharide.com.
Children's Privacy
Our services are not directed to children under the age of 18 years. We do not knowingly collect personal information from minors. If you believe your child has provided us with personal information, please contact us at info@odisharide.com and we will delete such information promptly.
Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. When we make changes, we will update the "Last Updated" date at the top of this page and notify registered users for significant changes. Your continued use of our services after any changes constitutes acceptance of the updated policy.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please reach out to us:
OdishaRide — Privacy Team
Odisha Ride Services
VSS Nagar Main Road, Bhubaneswar — 751010